Privacy Policy

01Information you give us

Name, email, phone, ZIP code, company and project details you enter in our forms; account details if you sign in; and the property and project documents you send us, such as your survey.

Payments are processed by our payment provider. We receive confirmation of your payment and your billing contact details, but we never see or store your full card number.

02Information collected automatically

Pages visited, referring links, device and browser type, and approximate location from your IP address. With your consent, analytics and advertising cookies measure site traffic and the results of our ads (see Cookies below).

03How we use it

To deliver your plans and services, prepare permit applications, respond to questions, send order and delivery emails, apply member pricing, prevent fraud, meet legal obligations, and, with your consent or where permitted, send you ADU and building tips and offers.

04Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business (hosting, payments, email, analytics and advertising measurement), the licensed engineers and permit staff working on your project, and authorities when required by law.

05Cookies

Essential cookies keep the site working (sign-in, checkout, and saving your cookie choice). Analytics and advertising cookies are only used if you allow them in our cookie banner. You can change your choice anytime with the Cookie settings link at the bottom of every page.

06Email

You can unsubscribe from marketing emails with the link in any email. We will still send emails about your orders.

07How long we keep it

Order and tax records for 7 years; account and project records while your account is active and for up to 3 years after; free plan leads until you unsubscribe or ask us to delete them.

08Your rights

Depending on where you live, including California, you may ask to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising. Email support@quiplans.com and we will respond within 30 days. We will not treat you differently for using these rights.

09Security

We use encrypted connections, restricted staff access and secure hosting. No system is perfectly secure, and we will notify you of a breach where the law requires.

10Children

Our services are for adults. We do not knowingly collect information from children under 13.