Last updated November 11, 2026
Refund & Cancellation Policy
We tell you what to expect before you pay. If you have a question about your situation, email us before purchasing.
01Free concept plan
Free plans are provided at no charge, so no refund applies.
02Concept Plans
Digital plans are a final sale once delivered or downloaded, except where required by law or if you did not receive the plan you bought. If you have trouble downloading, contact us within 7 days and we will resend your files at no charge.
03Engineer Review ($349)
Fully refundable if you cancel before review work begins. Once work begins the fee is earned, regardless of whether the review finds your project feasible: the service is the professional determination itself. If you buy a PE-Stamped Plan or Permit Package within 90 days, the review fee is credited toward it.
04PE-Stamped Plans
Fully refundable if you cancel before design or engineering work begins. After work begins, the portion for work already performed is earned. Once signed and sealed plans are delivered, the service is non-refundable except where required by law or where we failed to provide the deliverable.
05Complete Permit Package
Fully refundable if you cancel within 48 hours of payment and before project kickoff. After kickoff, the portion for work performed is earned. Eligible projects are covered by our Permit Success Guarantee, which can refund all qualifying package payments if the permit is not issued as described in the guarantee terms.
06Rush delivery and customization
The rush fee is refunded if we miss the 5-day rush delivery date for reasons within our control. Customization fees are refundable before design changes begin.
07Delivery depends on your documents
Delivery times start once you have provided and submitted every required document, including your property survey. Delays caused by missing documents are not grounds for a refund.
08Memberships
You can cancel a builder membership anytime; it stays active until the end of the current billing month. Past membership charges are not refunded.
09Payment disputes
Please contact us before disputing a charge. If you fail to make the final payment, or dispute a payment after the services have been rendered, your property may be subject to a mechanic's lien as permitted by law.
10How to request a refund
Email support@quiplans.com with your order details. We reply within 1 to 2 business days, and approved refunds go back to your original payment method.
Questions? Email support@quiplans.com or call 833-316-1928.